These Terms of Service (the "Terms") form a legally binding agreement between you ("Client", "you", "your") and TND Solutions LLC, a limited liability company organized under the laws of the State of Texas, United States (the "Company", "rem0ra", "we", "us", "our"), governing your access to and use of the rem0ra platform, software, hosted devices, APIs, and any related services (collectively, the "Service").
By registering an account, invoking our APIs, inviting team members or virtual assistants to your workspace, or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms, on behalf of yourself and any legal entity you represent. If you do not agree, do not use the Service.
01Nature of the Service
rem0ra provides infrastructure-as-a-service ("IaaS"), including but not limited to:
- Remote access to physical mobile devices hosted in our facilities
- Device hosting, power, connectivity, and maintenance
- Network connectivity on US carrier networks
- Access control and permissioning for team members
- Uptime and performance monitoring
- Administrative dashboards
- Programmatic APIs and developer integrations
We act as a neutral infrastructure provider, comparable in role to a data center, cloud hosting provider, or colocation service. We do not operate, manage, supervise, or participate in your business activity. Specifically, we do not:
- Create, manage, or operate accounts on third-party platforms on your behalf
- Post content, send messages, or perform any action through your accounts
- Access your third-party credentials
- Provide marketing, automation, content strategy, or growth services
- Supervise, monitor, or control the business activities conducted through the devices
You retain full control of and full responsibility for everything you do with the Service.
Device availability
We do not guarantee the availability of any specific device model, iOS version, carrier, or configuration unless expressly agreed in writing. Device availability may vary due to maintenance windows, hardware replacement cycles, carrier issues, or operational constraints. We will make reasonable efforts to minimize disruption but do not commit to a specific SLA unless one is agreed in writing.
02Eligibility & verification
To use the Service you must:
- Be at least 18 years of age
- Have the legal capacity to enter into a binding contract
- If using the Service on behalf of a company or other entity, be authorized to bind that entity to these Terms
- Provide accurate, complete, and current registration and billing information
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether or not authorized by you.
Identity verification (KYC)
We reserve the right to request identity verification ("Know Your Customer") at any time, whether before or during provision of the Service. This may include requests for government identification, proof of address, beneficial ownership information, or corporate documents. Verification may be applied selectively based on risk signals, usage volume, jurisdiction, or legal obligation. Failure or refusal to complete verification when requested may result in suspension, restriction, or termination of the Service, without refund.
03Your responsibility
You acknowledge and agree that:
- You are solely responsible for all activity conducted through your account, your devices, and any team members, virtual assistants, or sub-users you authorize
- You control all applications installed on the devices, all accounts operated through them, all content you produce or transmit, and all actions you perform
- You are solely responsible for complying with all applicable laws and regulations, including but not limited to data protection, consumer protection, advertising, competition, intellectual property, and export control laws
- You are solely responsible for complying with the terms of service and acceptable use policies of any third-party platform you interact with through the devices, including without limitation Meta (Facebook, Instagram, WhatsApp), Google, Apple, TikTok, Twitter / X, Snapchat, LinkedIn, and any other platform
We are not responsible for your conduct
We are not responsible or liable, in any way, for any illegal, unlawful, unauthorized, fraudulent, or prohibited activity conducted by you or by anyone using your account, including activity performed through devices we host or provide remote access to. All actions performed through rem0ra remain under your exclusive control and responsibility. Providing you access to a device does not constitute participation in, endorsement of, supervision of, or approval of any activity you conduct.
No duty to monitor or advise
We have no obligation to monitor, review, warn, advise, or intervene in your use of the Service, your configurations, the content you produce, or the outcomes of your activity. We do not provide legal, tax, compliance, operational, or business advice.
04Acceptable use
You agree not to use the Service, and not to permit anyone else to use the Service, to:
- Violate any applicable law, regulation, court order, or sanction
- Commit fraud, deception, identity theft, or misrepresentation
- Operate phishing schemes, scams, impersonation attacks, or social engineering campaigns
- Infringe the intellectual property, publicity, or privacy rights of any person or entity
- Circumvent technical safeguards, security measures, or platform protections
- Abuse third-party platforms in violation of their terms, including coordinated inauthentic behavior at scale
- Deploy or distribute malware, viruses, ransomware, or other harmful code
- Use stolen, fabricated, or unlawfully obtained identities, credentials, or payment methods
- Harass, threaten, defame, or harm others
- Engage in activity that exposes us to material legal, regulatory, or reputational risk
We may investigate suspected violations and take any action we believe is appropriate, including suspension or termination of the Service and cooperation with law enforcement.
05Zero tolerance for CSAM
06No duty to monitor
We do not proactively monitor user content, communications, device activity, or account usage. We operate as a technical infrastructure provider. We reserve the right, but have no obligation, to investigate and take action in response to credible reports of abuse, legal process, or significant risk to the Service, our users, or the public.
Legal cooperation
We may comply with lawful requests from courts, regulators, and law enforcement, including requests for information, preservation orders, or suspension of the Service, as required by applicable law. Compliance with such requests does not constitute a breach of these Terms or any confidentiality obligation.
07Suspension & termination
We may suspend or terminate your access to all or part of the Service, with or without notice and without liability to you, if:
- You breach these Terms or any acceptable use policy we publish
- Your use of the Service creates legal, regulatory, or reputational risk for us
- We receive credible abuse reports, legal complaints, or law enforcement requests
- You fail to pay fees when due
- Your activity threatens the integrity, performance, or security of the Service
- We cease offering the Service in whole or in part
You may terminate your subscription at any time by canceling through your account settings or by contacting us. Upon termination, your right to use the Service ends immediately. Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, indemnification, and governing law) will survive.
08Payments & billing
- The Service is billed on a subscription or other agreed basis, at the pricing displayed at the time of your purchase
- Fees are payable in advance and are non-refundable, except where required by applicable law or expressly agreed by us in writing
- Subscriptions renew automatically for successive periods unless canceled in advance of the renewal date
- If a payment fails, we may retry the charge and suspend or terminate the Service until payment is resolved
- You are responsible for any applicable taxes, levies, or duties imposed by your jurisdiction, unless we are required to collect them on your behalf
- We may change our pricing. Price changes for existing subscriptions will be communicated in advance and will take effect at your next renewal
09Intellectual property
All software, systems, infrastructure, designs, documentation, branding, logos, and other materials that make up the Service are the exclusive property of TND Solutions LLC or its licensors. Nothing in these Terms transfers ownership of any intellectual property to you. During your subscription, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Service solely for its intended purpose in accordance with these Terms.
You retain ownership of any content you produce through your use of the Service. You grant us a limited license to process, store, and transmit that content only to the extent necessary to operate the Service.
10Data protection
Each party is an independent data controller for its own activities. You are solely responsible for the lawful basis on which you process personal data through the Service, including obtaining any required consents, informing your end users, and complying with applicable data protection laws such as the GDPR, CCPA/CPRA, and similar regulations. Our Privacy Policy, available at rem0ra.com/privacy, describes how we handle personal information. A Data Processing Agreement is available upon request for enterprise clients with qualifying use cases.
11Confidentiality
Each party agrees to treat as confidential any non-public business, technical, or commercial information disclosed by the other party in connection with the Service, and to use such information only for the purposes of performing under these Terms. This obligation does not apply to information that is already public, becomes public through no fault of the receiving party, is independently developed without reference to confidential information, or is required to be disclosed by law.
12Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT YOUR USE OF THE SERVICE WILL PRODUCE ANY PARTICULAR BUSINESS RESULT.
Your use of the Service is at your sole risk.
13Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- We shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of the Service, regardless of the theory of liability
- This includes, without limitation, lost profits, lost revenue, lost data, business interruption, loss of goodwill, regulatory fines, or platform bans imposed on you by third-party services
- Our aggregate liability arising out of or related to these Terms or the Service shall not exceed the total fees you paid to us during the three (3) months immediately preceding the event giving rise to the claim
These limitations reflect a reasonable allocation of risk and are fundamental to our agreement with you. They apply even if a limited remedy fails of its essential purpose.
14Indemnification
You agree to defend, indemnify, and hold harmless TND Solutions LLC and its members, officers, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your use or misuse of the Service
- Your violation of these Terms or any applicable law
- Your violation of any third-party right, including platform terms of service, intellectual property, or privacy rights
- Any content or activity you produce or conduct through the Service
- Any claim brought against us by a third party that would not have arisen but for your conduct
15Independent parties
Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between you and us. You operate independently and bear full responsibility for your business. Neither party has any authority to bind the other.
16Governing law
These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of laws principles. Any dispute arising out of or related to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Texas, and you consent to the personal jurisdiction of those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
17Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through the Service. Continued use of the Service after changes take effect means you accept the revised Terms. If you do not accept the changes, your remedy is to stop using the Service.
18Contact
For questions regarding these Terms, contact us at:
TND Solutions LLC
Email: rem0ractl@gmail.com